ROLE TITLE: IHF VOLUNTEER PROGRAMME ADMINISTRATOR (PATIENT SERVICES
DEPARTMENT)
JOB STATUS: Specified Purpose Contract (approx. duration **Apply on
the website**months)
LOCATION: Rathmines (Hybrid), Monday and Thursday Office days
REPORTS TO: IHF National Volunteer Manager (NVM) Patient Services
Department
The Irish Heart Foundation is a community of people who fight to
protect the cardiovascular health of everyone in Ireland. Together we
are working to eliminate preventable death and disability from heart
disease and stroke, and to support and care for those living with
these lifechanging conditions. We work to achieve this by:
* Caring for and speaking out for people in the community living
with heart conditions and stroke, and their families.
* Innovating and leading in health promotion and prevention to
change health behaviours and reduce cardiovascular risk.
* Building a nation of lifesavers through CPR training.
* Campaigning and advocating for policies that support people to
live healthier lives.
* Information provision.
Our team currently is approx. * employees and
up to * volunteers working towards the
Foundation’s vision of a future where no hearts are broken by
preventable heart disease.
THE ROLE
Under the supervision and guidance of the IHF National Volunteer
Manager (Patient Support Services Department) the role is to provide
administrative support to the Patient Support Volunteer programme for
approx. 4 days and some limited administration support to the patient
support team for approx. 1-day work per week.
These time requirements may change in line with service developments
and deadlines, so flexibility is required.
As the patient support service grows in line with a new strategy
*, we will be expanding our volunteer network
to deliver essential supports to people living in the community with
cardiovascular disease. To support this ambition, we require someone
who is organised, patient centred and with excellent time management,
interpersonal and IT skills.
KEY RESPONSIBILITIES:
VOLUNTEER PROGRAMME ADMINISTRATION:
Under the direction of the NATIONAL VOLUNTEER MANAGER, you will
* Processing of volunteers from expression of interest to onboarding
stage.
* Keeping the expression of interest tracker up to date.
* Escalate any queries raised by the volunteer throughout the
process to the NVM.
* Update where necessary Volunteer Ireland, and or agencies on
contact made.
* Chase all outstanding documentation for vetting.
* Create Volunteers profiles on database, record, and track progress
and keeping the volunteer database up to date.
* Add /remove volunteers to relevant volunteer groups on the
database.
* Assist with management of the Garda Vetting applications, ensure
all documents are correct, track and record and monitor the garda
vetting tracker.
* Organising and scheduling formal telephone interview dates and
times for volunteers.
* Assist with the management of the IHF Volunteer inbox with
incoming and outgoing queries and assign emails to relevant person.
* Assist in organising online Volunteer meetings and sending out
communications and updates to the volunteer network.
* Keeping the Volunteer group communication email list updated.
* Assisting the NVM with collating of reports.
TRAINING ADMINISTRATION:
Under the direction of the NATIONAL TRAINING MANAGER, you will
* Support with the scheduling and booking of all volunteer training
on the volunteer journey.
* Create a training profile for all Volunteers on the database and
record this to ensure all training requirements are met to
organisation standards.
* Assist NTM with creation of PowerPoint presentations and collating
of reports.
* Assist the NTM at training sessions where required and record
attendance.
* Keep training logs up to date.
OTHER DUTIES WITHIN PATIENT SERVICES TEAM:
Under the direction of the CARDIAC CONDITIONS MANAGER, you will
* Assisting with management of patient data and other administrative
duties.
* Assisting with management of Focus Groups.
* Support with administration of Patient Support Services events.
_This list is not exhaustive and maybe be changed to fulfil the future
needs of the role_
SKILLS AND EXPERIENCE REQUIRED:
* A third level qualification in a relevant field or a minimum of 2
years’ experience working with volunteers or patients.
* Administration experience in a similar role with a proven track
record working against timescale and deadlines.
* Excellent computer and administration skills and a high level of
proficiency using the Microsoft Office suite, particularly Teams,
SharePoint, Outlook, Excel, Word and Canva.
* Experience working with a CRM or patient management database is a
distinct advantage.
* Fluent English, excellent communication skills; written and
spoken.
* Ability to prioritise multiple deadlines in a fast-paced
environment.
* Flexibility and excellent interpersonal skills.
* Ability to always represent the Irish Heart Foundation in a
professional manner.
BENEFITS OF WORKING WITH IRISH HEART FOUNDATION:
Flexible working with our hybrid working model, our team enjoy more
flexibility working from home and our Head office location in
Rathmines
We provide benefits to help you protect your health and financial
security; and give you peace of mind.
* Pension scheme with employer contributions, from day 1 of service
* Life assurance of 4 times base salary with immediate effect
* Income continuance/disability benefit, at no cost to you from day
1 of service
* Paid Maternity leave
* Company sick pay
* Generous annual leave policy including additional company days
* Bike to Work Scheme, Travel Saver Tickets, Excellent public
transport links
* Employee assistance Programme
* A wonderful office we are proud of with excellent working, kitchen
and changing facilities
* Events organised by social club and Health and Well-being
Committee
* CPR Training for all employees
* Ongoing Training and Development initiatives to help you grow your
career with us
DETAILS OF ROLE AND APPLICATION PROCESS
This is a full-time role permanent role, working Monday to Friday.
The role is a hybrid role, and 2 days are based in the Irish Heart
Foundation’s offices in Rathmines, Dublin, with 3 days working from
home.
TO APPLY:
Please provide an up-to-date curriculum vitae and cover letter
outlining how you suit the post by email to Klara O’Malley, HR
Manager. EMAIL: **APPLY ON THE WEBSITE**
The closing date for this position is *th March
*
_The Irish Heart Foundation is an equal opportunities employer._
_The Irish Heart Foundation has a strict no smoking policy._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
